Your Local Home PC Paramedic Service

Our Client Charter

 

1. No Fix - No Fee! We only charge for results.
2. We will help you to spend as little as possible.

3. What is spent must be good value for money.

4. Everything we do must be fit for purpose.

Your Local Computer
 Paramedic Service
10 Salcey Rise
Piddington
Northampton
NN7 2DP

t: 01604 870394
e: support@pc-firstaid.com


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Feedback from our clients

Although we started the business in 2002, we only decided to seek and publish feedback from our clients in September 2011; hence the number of feedback items below is not representative of our client base, which is around 1500 at September 2011.

Permitted scores are in the range 1 - 10, and clients quoted below have given us permission to publish their scores and any optional comments. However the average scores on the right do include responses not shown below, where clients have preferred to keep their responses private.


Average scores over 21 responses:

9.57

Professionalism

9.71

Technical Knowhow

9.76

Thorough, Meticulous

9.81

Friendly, Helpful

9.48

Met Expectations

9.48

Value for Money

9.86

Use us again

9.86

Recommend us


SCB Peterborough
2nd September 2011 (Client since April 2004)

Robin certainly appeared to care and give his full attention - two of my computer problems/queries were ones he had not encountered before. He then did his 'home work' and came up with the answers quickly and efficiently.

8

Professionalism

8

Technical Knowhow

8

Thorough, Meticulous

8

Friendly, Helpful

8

Met Expectations

8

Value for Money

8

Use us again

8

Recommend us

DW Olney
6th September 2011

We are extremely happy with the Setup and Transfer service received from PC-FirstAid.com. Robin's manner is very professional. When the pc was returned to us he explained thoroughly how the pc had been set up, what additional software had been installed and how it worked, and was more than happy to answer any 'silly' questions we had.

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us


K. Hillier Olney
7th September 2011
(Client since September 2008)
Robin and Joyce offer excellent customer service, they resolve problems quickly and efficiently and I am very happy to recommend them.

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

Anonymous Newport Pagnell
7th September 2011
(Client since June 2007)
Excellent service.




 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us


Jenni Monkston, Milton Keynes
8th September 2011

Slight confusion about set-up of user profile but otherwise great. Excellent service at very short notice, with help to keep me working in the meantime.

9

Professionalism

8

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

9

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

Barry Stephenson Denton
12th September 2011 (Client since June 2010)

I provide the computer problems and Robin provides solutions in a very professional, friendly and timely manner. His explanations are aimed just at the right level for the customer, which in my case has certainly helped me to understand and enjoy my computer more.
 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

9

Met Expectations

9

Value for Money

10

Use us again

10

Recommend us


CD Clifton Reynes
12th September 2011 (Client since January 2009)

I highly recommend this company. I have had several years trouble free computing since Robin first fixed my computer, and its still going strong to this day. Friendly and efficient home visit. Very knowledgeable and professional. Everything you could possibly want from a service like this. Reasonable pricing too. Excellent value for money all round.

10

Professionalism

10

Technical Knowhow

9

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

JB Denton
12th September 2011 (Client since January 2008)

You will struggle to find a better computer repair service than this!!




 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us


PI Olney
13th September 2011 (Client since November 2004)

You are always friendly, diligent and considerate.

8

Professionalism

9

Technical Knowhow

9

Thorough, Meticulous

10

Friendly, Helpful

9

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

Maria & Alan Maskell East Hunsbury
13th September 2011 (Clients since June 2004)

Excellent, reliable, friendly service, great customer support. We are very happy.




 

9

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

9

Met Expectations

9

Value for Money

9

Use us again

9

Recommend us


Anonymous Shenley Lodge, Milton Keynes
19th September 2011

Extremely grateful for prompt, convenient and very professional service. Already recommended to others.

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

Jane Buckler Abington, Northampton
22nd September 2011 (Client since September 2003)







 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

8

Met Expectations

8

Value for Money

10

Use us again

10

Recommend us


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