Your Local Home PC Paramedic Service

Our Client Charter

 

1. No Fix - No Fee! We only charge for results.
2. We will help you to spend as little as possible.

3. What is spent must be good value for money.

4. Everything we do must be fit for purpose.

Your Local Computer
 Paramedic Service
10 Salcey Rise
Piddington
Northampton
NN7 2DP

t: 01604 870394
e: support@pc-firstaid.com


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Feedback Request Form

 

If you would like to submit feedback, or just view the form, please click here (opens  in a new window) ►

Feedback from our clients [continued]

Although we started the business in 2002, we only decided to seek and publish feedback from our clients in September 2011; hence the number of feedback items below is not representative of our client base, which is around 1500 at September 2011.

Permitted scores are in the range 1 - 10, and clients quoted below have given us permission to publish their scores and any optional comments. However the average scores on the right do include responses not shown below, where clients have preferred to keep their responses private.


Average scores over 21 responses:

9.57

Professionalism

9.71

Technical Knowhow

9.76

Thorough, Meticulous

9.81

Friendly, Helpful

9.48

Met Expectations

9.48

Value for Money

9.86

Use us again

9.86

Recommend us


Jane Peers Kingsmead, Milton Keynes
26th September 2011

Highly professional and very personalised service.

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

RB Barnstable, Devon
29th September 2011 (Client since January 2008)

A very thorough and competent team. I moved to the South Coast about 4 years ago but still only use PC-FirstAid to resolve all my computer problems, that's the level of trust that I have in their excellent service.

 

9

Professionalism

9

Technical Knowhow

9

Thorough, Meticulous

9

Friendly, Helpful

9

Met Expectations

9

Value for Money

10

Use us again

10

Recommend us


JS Hackleton (Client since June 2010)
29th September 2011

We receive excellent back up service from both Robin & Joyce.

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

9

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us

Anonymous Stoke Goldington
30th September 2011

Very quick, helpful service. Good to use somebody so local rather than a national supplier. A stress-free way of changing computers! Many thanks.


 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

9

Value for Money

10

Use us again

10

Recommend us


John Carnegie-Brown Spinney Hill
(Client since July 2004)
3rd October 2011

 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

8

Value for Money

10

Use us again

10

Recommend us

JH Olney
5th October 2011

Completely hassle free service - got me up and running in no time.


 

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us


BM Hackleton
6th October 2011

Thank you for a wonderful service. I felt supported throughout and felt confident that we would get to the bottom of things. It was good of you to lend us a laptop whilst our tower was with you for repair. You were always contactable for advice and prompt for appointments and also gave us some good advice in relation to external products to purchase that have made our computing life easier!

10

Professionalism

10

Technical Knowhow

10

Thorough, Meticulous

10

Friendly, Helpful

10

Met Expectations

10

Value for Money

10

Use us again

10

Recommend us




 

 

 

 

 

 

 

-

Professionalism

-

Technical Knowhow

-

Thorough, Meticulous

-

Friendly, Helpful

-

Met Expectations

-

Value for Money

-

Use us again

-

Recommend us


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