Your Local Home PC Paramedic Service

Our Client Charter

 

1. No Fix - No Fee! We only charge for results.
2. We will help you to spend as little as possible.

3. What is spent must be good value for money.

4. Everything we do must be fit for purpose.

Your Local Computer
 Paramedic Service
10 Salcey Rise
Piddington
Northampton
NN7 2DP

t: 01604 870394
e: support@pc-firstaid.com


You are here: Home ► Remote Access Support for existing Clients

 

Remote Access Support for existing clients

As an existing client who has previously used one of our major services, such as a Full Service, a New Computer Setup & Transfer Service, or any other service with a fee of 150 or more, we're very pleased to offer you 12 months free Remote Access Support.

Important:

Our remote assistance service will not be viable unless you have reasonable broadband speeds.

It also relies upon your broadband service provider not blocking such services "for your security" (as is currently the case with TalkTalk). We have had some success with circumventing such restrictions, but unfortunately not in every case.

We normally install the latest version of the software at each major service, but if necessary we may ask you to install the software yourself. If so please proceed as follws:

Please right-click on this link and then select Save Link As (although your browser may use slightly different words). If offered the choice, please save the file Im-PC-Remote.exe to your computer's Desktop.

Then right-click the downloaded file and select Run as Administrator; please deal appropriately with any warnings which might prevent this program from downloading or working properly.

If you're not already on the phone to Joyce or Robin, please call us before proceeding with the next step.

When the program has successfully started, you will see a window like the one below; please tell us the 9-digit code number displayed on your screen similar to the one shown here.