Your Local Home PC Paramedic Service

Our Client Charter

 

1. No Fix - No Fee! We only charge for results.
2. We will help you to spend as little as possible.

3. What is spent must be good value for money.

4. Everything we do must be fit for purpose.

Your Local Computer
 Paramedic Service
10 Salcey Rise
Piddington
Northampton
NN7 2DP

t: 01604 870394
e: support@pc-firstaid.com


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Data Recovery Service [SER019]

Fixed Fee: 75.00

There's nothing worse that losing all your precious data after a hard disk failure! We've had clients literally in tears at the thought of losing all their photos, music, documents, spreadsheets, business or home accounts, and even emails.

The first rule is always to have a reliable, proven backup strategy: if you don't yet have one, see our Backup Strategies service now.

Secondly, at the slightest suspicion that your computer's hard disk might be failing, turn it off at once! Some failures are progressive, and the more the disk is used, the more likely it is for the failure to be terminal and without further warning.

If the disk is not yet absolutely dead, we may be able to help. We'll treat the disk with kid gloves, and attempt several different methods to recover your data on to one of our server disks. This can take a very long time to accomplish, sometime several days, but it has often worked. In some cases the disk has failed repeatedly during the recovery process, but after re-starting we've been able to recover all the client's data, albeit after several attempts.

If we have been successful, we'll then copy the recovered data on to a flash drive or external portable hard disk, depending upon the volume of data recovered. If you don't already have such a device we can obtain one for you and charge you for the cost of the device.

Of course as with our first rule above, you'll owe us nothing if we fail, no matter how long we've spent trying. Also if the recovery has appeared to be successful, we will then attempt to open a random selection of user data files of different types to ensure that they are actually intact and hence usable. In our experience sometimes most of the "recovered" files turn out to be so badly corrupted that they cannot be used.

Notes:

  • If the hard drive makes a distinct and regular clicking noise (the so-called "click-of-death"), it is almost certainly beyond economic recovery. We don't have the expensive forensic disc recovery equipment which would be required for such circumstances, but if applicable we could recommend a local firm who would give you a quote; be prepared for the cost to be very expensive!

  • Business desktop computers: if the problem stems from a corrupt hard disk RAID configuration, especially if this involves RAID 0 (striped disks), we charge a minimum fixed fee of 50 for attempting a recovery, whatever the outcome, and the full 75 would apply only if we're successful.